eb222's Privacy Policy
Here you will find a full description of how your personal information is collected, stored, and kept secure.
eb222 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes how eb222 collects, uses, shares, and protects your personal information. By using our services, you agree to the terms of this policy.
Please read this policy carefully. If you disagree with any part of it, please refrain from using our platform and contact the support team with any questions.
About Information Collection
eb222 may collect various types of information from you, as described in detail below. The purpose of collecting this information is to provide you with the best possible service and to ensure the security of the platform.
1.1 Information You Provide Directly
When you register on our platform or use our services, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Payment information (such as bKash, Nagad, Rocket, Upay or bank account details)
- Identity document information (national ID card or passport, where applicable)
- Information provided when contacting support
1.2 Automatically Collected Information
When you visit our website, certain information is collected automatically, including:
- IP address and device identifier
- Browser type and version
- Operating system information
- Time and sequence of page visits
- Information collected through cookies and similar tracking technologies
- Gaming activity logs and history
Purpose of Information Use
eb222 uses the information collected from you for the purposes listed below:
- Account Management: To create, verify, and manage your account.
- Service Delivery: To provide gaming services, facilitate deposits and withdrawals, and award bonuses.
- Security & Fraud Prevention: To ensure account security and detect unauthorised activity.
- Age Verification: To ensure that only individuals aged 21 or above are permitted to use the platform.
- Customer Support: To help resolve your questions or issues.
- Legal Compliance: To comply with applicable laws and regulations.
- Platform Improvement: To improve the quality of our services and develop new features.
- Communication: To inform you about important updates, security alerts, or changes to our policies.
Cookie Policy
The eb222 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
3.1 Cookies We Use
- Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions.
- Functional Cookies: Used to remember your preferences and settings.
- Analytical Cookies: Collect information to understand website usage patterns.
- Security Cookies: Used to detect fraud and keep accounts secure.
3.2 Cookie Control
You can control cookies by changing your browser settings. Please note that disabling essential cookies may cause some website features to not work properly.
Information Sharing & Disclosure
eb222 does not sell or rent your personal information to third parties. However, we may share information in a limited way in the following circumstances:
4.1 Service Providers
We engage trusted third-party services for payment processing, identity verification, and technical infrastructure management. These providers receive only the information necessary to perform their specific tasks and may not use it for any other purpose.
4.2 Legal Requirements
If we are subject to a legal obligation under a court order, investigation, or applicable law, we will be required to provide information to the relevant authorities. This is never done voluntarily and is only possible through legal process.
4.3 Business Transfers
In the event of a merger, acquisition, or transfer of assets, your information may be transferred to the new owner. In such circumstances, we will notify you in advance.
Information Security Measures
eb222 follows industry-standard security practices to ensure the protection of your information. The measures we have taken are described below:
- SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
- Secure Servers: Our servers are protected by firewalls and anti-intrusion systems.
- Access Control: Only authorised staff can access your information.
- Regular Security Audits: Platform security is regularly reviewed and tested.
- Data Minimisation: We collect only the information that is necessary.
- Two-Factor Authentication: An additional layer of security is available to protect your account.
Although we make every effort to keep your information secure, no method of transmission over the internet or electronic storage is 100% secure. However, we continually work to improve our security measures.
Data Retention Period
eb222 retains your information only for as long as it is necessary or legally required. In general:
- Information for active accounts is retained for the duration that the account remains open.
- Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements.
- Transaction records are retained for as long as required under financial regulations.
- Once the retention period has passed, information is securely deleted or anonymised.
Your Rights
As a user of eb222, you have the following rights regarding your personal information:
7.1 Right of Access
You may request a copy of the information we hold about you at any time. We will respond to this request within a reasonable timeframe.
7.2 Right to Rectification
If there is any error or inaccuracy in your information, you may request a correction. You also have the option to update certain information yourself in your account settings.
7.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, it may not be possible to delete all information where there is a legal obligation or legitimate interest.
7.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of direct marketing. If you object, we will no longer use your information for that purpose.
To exercise any of the rights above, please contact our support team: [email protected]
Protection of Minors
eb222 strictly adheres to its minor protection policy. This platform is for individuals aged 21 or above only. We do not intentionally collect any information from those under the age of 21.
If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account. If a parent or legal guardian suspects that their child's information is held by us, please contact us.
Third-Party Links & Services
Our platform may contain links or integrations to third-party service providers, such as payment processors (bKash, Nagad, Rocket, Upay). These third-party services are governed by their own privacy policies. eb222 is not responsible for the privacy practices of these external services. We recommend that you review the individual policy of each relevant service.
Policy Changes
eb222 reserves the right to update or amend this privacy policy at any time. Any changes will take effect as soon as they are published on this page. For significant changes, we will send a notification to your registered email address or clearly announce it on the platform.
Continuing to use eb222 after any changes means you have agreed to the updated policy. It is recommended that you review this page regularly to stay informed about policy changes.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us. eb222's support team is available 7 days a week, 24 hours a day via live chat and email in both Bengali and English.
Support email: [email protected]
This privacy policy is written in Bengali and applies to users in Bangladesh. If there is any discrepancy between the Bengali and English versions, the Bengali version will take precedence.